FAQ

Frequently Asked Questions

General Questions

All our terms and conditions for our service and website can be found here.

There are 3 stages: plumbing, electrics, WiFi connection.

When plumbing the device in, the water supply may be turned off for a short amount of time. We recommend informing affected personnel at least 15 minutes beforehand that the water supply will be shut off, and at what times (normally less than an hour). Remind them to fill kettles, and that toilets will have 1 flush capacity during the period.

The electrics are much less intrusive, and in most cases, an existing plug socket can be used. If a new socket has to be installed, a qualified electrician will turn the circuit off for the area and spur off an existing socket nearby.

Once the device is plugged in, connection to WiFi is very simple. Please make sure you have the WiFi ID and password to hand, and have permission from the network manager, then head over to your dashboard to register the LeakNet device.

You can set customisable thresholds for time and volume of water expected, at any time within the online app. If LeakNet finds your water consumption has exceeded any of the threshold levels, you will get a warning. If the consumption persists without intervention, then a second threshold exists which will automatically turn the valve off. You can adjust the thresholds as often as you’d like until they suit your individual needs.
A learning mode can be used after one month of normal usage, which can assist in setting more detailed thresholds.

The power cable is 160 centimetres long, but can be extended up to an extra 10 metres with the optional extension cable. The cable diameter is just 3mm and comes in black and white, so it can easily be fitted under carpet or to a skirting board whilst not looking out of place.

The user (aka the owner) who first configures the device can use LeakNet remotely, however, they may also grant other users access to it. They may limit other user’s permissions such as setting the valve or adding more users under “settings”.

You will only need to provide your email, in order to log in and receive any alerts from LeakNet. You may also add your mobile number in order to receive text alerts.

LeakNet will alert you twice after a large amount of water has be used, either via email or text.

In the first alert, you are able to respond and confirm normal usage to prevent the water supply from being shut off for that event.

If you do not respond, the second alert (some time later) will notify you that the water supply has been turned off to prevent water damage.

You can also disable the valve completely under “settings”.

The LeakNet base and its power supply are not waterproof. It should be installed in a safe place above any pipes, with the plug socket accessible after installation, in case of an emergency.

Anyone can use LeakNet! The user interface is intuitive and very easy to use.

Even if you don’t use the graphs or ever login to the online app again, our algorithms will constantly be at work in the background to make sure you only get notified if there is a problem.

The time it takes to spot a leak depends on your learned settings, which will depend on your property type, historic consumption, location of LeakNet, time of the day, and day of the week.

For example, in a typical 3 bedroom house, the owners may have the alert time set to 40 minutes in the evenings. However, this time might be reduced to just 10 minutes when everyone is at work in the daytimes.

After a few weeks of normal consumption, you and LeakNet will have a firm understanding of the normal behaviour in your household, and will be able to automatically set these thresholds based on your unique habits.

LeakNet is modular and able to fit onto almost any pipe, which makes it suitable for both small houses and large buildings.

LeakNet is usually installed just past the mains supply stopcock. This is located where the water enters the property.

If more accuracy/resolution is needed, we recommend installing more sensors where the pipes branch off to different areas of the building.

LeakNet can be bought directly from our online store, or contact us if you are unsure which product to get.

A subscription fee for using the online service will be charged in the future, but all purchases before 01/10/2017 automatically receive 12 months free service.


Technical questions

We can monitor and control the water flowing through pipe sizes anywhere up to 50mm. However, the smaller the pipe size, the more accurate the leak detection can work.

Yes, all our fittings are WRAS approved. You can find out more about WRAS approval here.

We recommend installation to be carried out by a professional plumber, but we provide an excellent installation guide for DIY enthusiasts. Installation is straightforward for pipe sizes of 22mm and under.

LeakNet uses WiFi to connect to the internet. The WiFi ID and password are input on installation.

If ever your WiFi credentials change, the setup can be done by the owner again to correct the WiFi settings, without affecting your data.

No special software is needed. Only a web browser is required to access the online application via computer, tablet, or mobile device.


User documentation

The LED next to “Set” on the LeakNet base will flash red if there is a problem with LeakNet. If this happens, please contact us immediately.

The installation manual can be found in this PDF.

There are 3 lights (LEDs) on a LeakNet base:

  • Set (multicoloured)
  • Open (blue)
  • Close (red)

The “Open” and “Close” lights indicate the valve status.

The “Set” light indicates the status of the internet connection:

  • Breathing light blue: Normal operation – connected to the internet
  • Flashing dark blue: Waiting for Wi-Fi credentials
  • Flashing green: Connecting to Wi-Fi
  • Flashing light blue: Connecting to the internet
  • Flashing purple: Updating to new software
  • Flashing red: Error (please contact us if you get this)

For the ability to detect leaks, yes, the device needs to be connected to WiFi. However, data recording can continue for a few hours with no connection (then uploads this data the next time it connects).

Yes, LeakNet has to be plugged in at all times.