After South West Water published its long-term vision to keep them going till 2050, we explore how the industry might take heed of the specific water and wastewater service improvements the company plans to deliver.
Price
Customer workshops & focus groups are an excellent way of talking with households & businesses on the issue of price. Since there are both micro-businesses & low income households that already struggle to pay, this should become a priority for water companies before they decide to invest in other areas.
Knowing how these customers use water is crucial as any advice given will be more likely acted upon if it is specific to their situation. How do you find this information out? Well-designed surveys or high-resolution smart metering will do the trick.

Effectively engaging with customers will significantly reduce complaints and call handling times. Dashboards which show customers how much money they are spending on that shower/garden hose/washing machine in realtime is possibly the best way to engage and influence customers.



Here at Quensus, while we don’t have all the answers, we do have intelligent, high resolution submetering, which gives:
- Detailed insight into customer consumption,
- Improved customer service and satisfaction – by providing their own water management dashboard, and remotely managing customer-side issues,
- Reduction of water consumption per-capita,
- More accurate knowledge of customer-side leakage,
- Water quality information at customer-facing outlets.
Click here to find out about Quensus intelligent submetering and how they can help your customers manage water.